June 22, 2026
A four stage framework for moving a capability centre from arbitrage to value creation, with the exit condition, evidence and typical duration for each stage.
June 19, 2026
The structural reasons the 500-person captive center is giving way to 10 to 40 person mandate-specific Nano GCCs, and what it means for companies evaluating the decision now.
June 14, 2026
Agentic systems fail differently from conventional software. The roles a team needs to build and operate them, including the evaluation and safety ownership most plans omit.
June 9, 2026
Boards do not fund innovation on projected returns. How to structure the case around a strategic question, bounded downside, staged commitment and honest failure conditions.
June 4, 2026
Seven shifts in the capability centre market that change planning decisions, and three widely repeated trends that do not. What each one means for how you build.
May 30, 2026
A true-up cost calculator reconciles the offshore cost you modelled against the cost you actually incurred. What it includes, how to build one, and the line items that break business cases.
May 28, 2026
How to compare AI engineering cost between the US and India on a like for like basis: what to include, why salary comparisons mislead, and the costs that decide the outcome.
May 24, 2026
Owning intellectual property offshore is a structural question, not a legal one. How to design contracts, scope, staffing and governance so an offshore team produces IP you actually own.
May 20, 2026
Automation compresses specified execution work and raises the value of judgement. What that means for capability centre scope, seniority, size and measurement.