July 20, 2026
Five metrics that demonstrate a capability centre is creating value rather than absorbing work, why each is hard to fake, and how to instrument them.
A capability center measured only on cost savings is permanently vulnerable, because there is always a cheaper hour available somewhere. This category covers how to measure a GCC on the value it creates instead: the three stages of center maturity, the five KPIs that distinguish a value center from a cost center, how to set defensible baselines before a team exists, and how to run a quarterly review that reports outcomes rather than activity.
June 22, 2026
A four stage framework for moving a capability centre from arbitrage to value creation, with the exit condition, evidence and typical duration for each stage.
May 8, 2026
Cost per FTE tells you what you saved, not what you built. A four layer framework for measuring GCC return on investment, with metrics, baselines and a reporting cadence.
April 5, 2026
A cost mandate has a ceiling and a value mandate compounds. Why capability centres plateau in year two, and how to design one that keeps producing after the savings are booked.