GCC Trends

Senior hiring constraints have changed what capability centres are for. Why access to capability replaced cost as the primary driver, and what that changes about how centres are built.

Seven shifts in the capability centre market that change planning decisions, and three widely repeated trends that do not. What each one means for how you build.

Automation compresses specified execution work and raises the value of judgement. What that means for capability centre scope, seniority, size and measurement.

Capability centres are being reassessed on what they own rather than what they save. What is driving the rerating, what changes in practice, and how centres are making the shift.

The three generations of the global capability centre, what changed between each, and why the third generation is defined by scope and ownership rather than scale.