ROI

Five metrics that demonstrate a capability centre is creating value rather than absorbing work, why each is hard to fake, and how to instrument them.

A four stage framework for moving a capability centre from arbitrage to value creation, with the exit condition, evidence and typical duration for each stage.

Cost per FTE tells you what you saved, not what you built. A four layer framework for measuring GCC return on investment, with metrics, baselines and a reporting cadence.

A cost mandate has a ceiling and a value mandate compounds. Why capability centres plateau in year two, and how to design one that keeps producing after the savings are booked.