Measuring value beyond the savings slide
A 40 minute session on why cost per FTE stops working as a measure by year two, and the four value layers and metrics that replace it.
Why the savings case runs out, and what replaces it
A cost mandate is delivered once and then defended. A value mandate compounds. This session covers how to build and report the second kind.
This session walks through the four value layers a mature capability centre generates, from cost efficiency through to strategic optionality, and the specific metrics for each that are difficult to game. It draws directly on the value generation framework we use with clients.
Aimed at leaders whose centre is past its first year and is starting to face the question of what it would cost to replace, or leaders designing a new centre who want the measurement model built in from the start rather than retrofitted.
Four things this session covers directly
The four value layers
Cost efficiency, capacity and velocity, capability and owned IP, and strategic optionality, and why they appear on different timescales.
Five metrics that are hard to fake
Escalation rate, systems owned end to end, onshore hours consumed, senior retention and adopted proposals.
How to report the shift
What to move to the front of a board review, and what to move to the appendix, and when.
The reallocation trap
Why measuring a centre on utilisation quietly removes its capacity to improve anything.
Your host for this session
Every centre I have seen struggle was still reporting cost per FTE as the headline two years after it stopped being the interesting number. This session is about what to report instead, and how to build it in from day one.
Mohan Raj leads go-to-market and brand strategy at Hexominds and works directly with clients on the value generation frameworks behind how their engagements are measured and reported internally.
Built for people who own the reporting
- Executive sponsors preparing a board review of an existing centre
- Finance and operations leaders designing the measurement model for a new one
- Anyone whose centre is still reporting cost per FTE as the headline metric
- Leaders who suspect their centre is being judged against a case it can no longer win
Frequently asked questions
Is this only relevant to existing centres?
No. It is equally useful for designing a new centre, because building the measurement model in from the start is considerably easier than retrofitting it once a centre is already reporting cost per FTE as its headline.
Will there be a recording?
Yes. Register and we will send it afterward regardless of whether you attend live.
Does this apply to a Nano GCC specifically, or GCCs generally?
The framework applies to any capability centre. The metrics are, if anything, easier to apply to a small centre, because ownership and escalation are more visible at that scale.
Will you cover how to present this to a board?
Yes, including which metrics to lead with and which to move to an appendix, and how to frame the transition if metrics temporarily worsen during a governance change.
Can I send questions in advance?
Yes, include them at registration and we will prioritise covering them in the session.
Related reading
Register for this session
Save your spot for September 10th. If you cannot attend live, register anyway and we will send the recording.